Smart-Builder's head office, Albany, New Zealand
Smart-Builder are the world leaders in software for designing frameless glass structures
such as showers, shopfronts and balustrades. We have offices in Auckland, New Zealand
and London, United Kingdom, plus representation in the North American market through
our strong relationship with C. R. Laurence Co.
To date our software has been used by more than a thousand businesses around the
world to successfully design more than a million structures.
Our story started
17
years ago with the development of revolutionary software for designing and quoting
frameless showers for Euroglass Systems Ltd
in New Zealand. The goals were ambitious, to calculate glass sizes, hardware and
pricing precisely without limiting the software to a preset number of templates.
Such were the difficulties that a previous attempt by a different software development
company had failed. Nonetheless the project more than achieved its goals, going
live in March 1996 and becoming an instant success.
Since then we have gone from strength to strength, continually improving the
frameless shower and shower door design module while adding new modules
for designing frameless glass shopfronts, internal partitions
and entryways, post-based railings, glass
balustrades and most recently
splashbacks. We have also developed Smart-Toolbox,
our sophisticated sales and debtor system, to ensure
we can provide a complete sales solution for glass merchants and installers of all
sizes.
Going forward we plan to continue to improve and expand our world leading configurators.
Already available in English, French, German and Dutch, we will be adding further
translations to continue our push into new regions. We are also constantly on the
look-out for new design modules which we can
develop for our customers, new or existing.
24-hour response help service
From the start Smart-Builder have always been very customer focussed. We believe
it is impossible to develop successful software in such a technical field without
communicating closely with the end users. That means listening and understanding
the customers day to day needs, wants and wishes.
This emphasis on communication carries through to our support services. In fact,
any email sent to our dedicated support address is delivered to everyone in the
company, regardless of position, to ensure the quickest possible response. Serious
problems are rare but we aim for at minimum a next business day fix for any that
do occur. We also maintain a database of requests for new functionality from our
customers and those in greatest demand are frequently implemented into our software
as part of our policy of continual improvement.
With offices in New Zealand and the United Kingdom, along with our key partners
in Australia and North America, we are able to provide support around the world.
Add to the mix our 12 years in the marketplace and a history of satisfied customers,
and you are assured peace of mind when you choose the Smart-Builder range of glass
software.